Qwikr ("we," "our," or "us") operates qwikr.app and provides order tracking software to businesses and their customers. This Privacy Policy explains how we collect, use, and protect information when you use our platform.
1. Who This Policy Covers
This policy applies to:
- Business users — shop owners and staff who use Qwikr to manage orders
- End customers — individuals whose order information is entered into Qwikr by a business
2. Information We Collect
From Business Users
- Name, email address, and password (for account creation)
- Business name, industry, phone number, and logo
- Billing information (processed securely by our payment provider)
From End Customers
- Name, email address, and phone number (provided by the business when creating an order)
- Order details and status history
Automatically
- IP addresses and browser information for security and analytics
- Usage data to improve the platform
3. How We Use Your Information
We use collected information to:
- Provide and operate the Qwikr platform
- Send order status notifications via SMS and email on behalf of businesses
- Authenticate users and maintain account security
- Improve our product and fix issues
- Comply with legal obligations
We do not sell your personal information to third parties.
We do not use your information for advertising purposes.
4. SMS Notifications
End customers receive SMS messages when a business creates an order on their behalf using Qwikr. These messages are transactional order status updates only.
- Message and data rates may apply
- Message frequency varies based on order activity
- Reply STOP to opt out of SMS notifications at any time
- Reply HELP for assistance
- Opting out will not affect your ability to view your order via the portal link
5. Data Sharing
We share data only with the following third parties, solely to operate the platform:
| Provider | Purpose |
|---|
| Supabase | Database and authentication |
| Twilio | SMS delivery |
| Resend | Email delivery |
| Azure | API hosting |
| Netlify | Frontend hosting |
All third-party providers are contractually required to protect your data and may not use it for their own purposes.
6. Data Retention
- Business account data is retained for the life of the account plus 30 days after cancellation
- Order data is retained for 12 months after order completion
- You may request deletion of your data at any time by contacting us
7. Security
We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS)
- Row-level security on all database records
- Secure authentication via Supabase Auth
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, contact us at [email protected].
9. Children's Privacy
Qwikr is not directed at children under 13. We do not knowingly collect information from children under 13.
10. Changes to This Policy
We may update this policy from time to time. We will notify business account holders of material changes via email. Continued use of Qwikr after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy:
Email: [email protected]